Mahajana Super introduced a customer-facing display at its Gampola front office, giving customers a clearer view of selected transactions as staff handle their requests. The screen is intended to show the progress of front-office work, helping customers follow along while they are being served.
The display can show bill-payment information, including bill numbers, for customers to review. Product returns can also be shown as they are processed, making the steps in these front-office services more visible to customers.
The front-office workflow also uses electronic signatures for selected cheque-signature checks and staff expense verifications. For vendor payments, the team said the process includes facial recognition and taking a photograph, rather than collecting a signature.
By making parts of the service process visible at the counter, the system gives customers a way to keep track of the work being carried out on their behalf. The display is currently being used at Mahajana Super’s Gampola front office.
