Customer Service Assistant
Mahajana Super is looking for an energetic and customer-focused Customer Service Assistant (CSA) to join our team. The ideal candidate should have good communication skills, a positive attitude, and a passion for delivering excellent customer service.
Key Responsibilities
- Greet customers warmly and assist with product location, pricing, and general store enquiries
- Handle customer complaints calmly and escalate issues to supervisors when required
- Maintain cleanliness and order at customer service and front-of-store areas
- Promote loyalty programmes, offers, and in-store services to shoppers
- Coordinate with team members to restock fast-moving items near customer touchpoints
Requirements
- Minimum G.C.E. Ordinary Level qualification
- Prior experience in retail, customer-facing roles preferred
- Good communication skills in Sinhala; Tamil and/or English an advantage
- Ability to stand for extended periods and work flexible retail shifts
Required Documents
Please ensure you have the following documents ready before applying.
National ID
Educational certificates
Previous employment references
GS Certificate
Police Report
Bank account details